Terms of Service + Data Processing Addendum (DPA)

Effective Date: 05/07/2025

Welcome to ValaClaims.com

These Terms of Service govern your use of https://valaclaims.com, operated by Vala, Inc. By accessing or using our software platform, you agree to these Terms and the integrated DPA.

1. About Our Services

Vala provides workflow software for VA-accredited representatives, attorneys, and claims agents. We do not provide VA representation or legal advice.

2. User Accounts

You are responsible for account activity and providing accurate information.

3. Permitted Use

Platform use is allowed only by authorized users for lawful purposes.

4. Intellectual Property

Vala retains ownership of all platform content.

5. Disclaimers

No legal, claims, or VA representation services are provided.

6. Limitation of Liability

Vala is not liable for claim outcomes or indirect damages.

7. Termination

We may suspend or terminate accounts for violations.

8. Marketing and Communications

Consent is given to receive marketing emails, which you may opt out of.

9. Changes

We may update these Terms. Continued use constitutes acceptance.

10. Governing Law

California and U.S. law govern these Terms.

11. Contact

Data Processing Addendum (DPA)

Purpose

Data is processed only to provide services and as instructed.

Compliance

Processor complies with laws (CCPA/CPRA, GDPR where applicable) and implements safeguards.

Subprocessors

Subprocessors are permitted under strict obligations.

Data Subject Rights

Processor assists Controller with data rights requests.

Security Incidents

Processor will notify of breaches without undue delay.

Data Transfers

Transfers are made lawfully.

Retention

Data is retained only as necessary and deleted when no longer required.

Audits

Processor provides compliance information and allows audits if required.

Termination

The DPA ends when services are terminated.

Contact

By using our services, you agree to these Terms and the DPA.