Privacy Policy

Effective Date: 05/17/2025

What We Collect

• Account and contact information (name, email)
• Usage data (e.g., activity logs, browser type)
• Support communications

How We Use Your Data

• To operate and improve the Vala platform
• To provide support and communicate with users
• To comply with legal obligations

Third Parties

• We may use secure third-party services (e.g., AWS, analytics tools)
• No data is sold to marketers or used for advertising
• No de-identified data is shared without consent
• Third parties are bound by the same privacy protections

Retention and Deletion

• We retain data while the account is active
• Dormant accounts are deleted after 12 months
• To request deletion, email support@valaclaims.com
• All personal data is deleted within 45 days upon request

Security and Breaches

We use reasonable safeguards to protect your data. In the event of a breach, you will be notified with next steps.

Business Changes

• If we sell or close the business, you will be notified
• You may delete or export your data before the transition
• New owners must follow our privacy policies

Policy Updates

We may update this policy. You’ll be notified of changes through our website and email.

Contact

Email: support@valaclaims.com
Mail: Vala, Inc., La Quinta, CA 92253